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  • Kimpton O&M Manuals

    There are O&M Manuals and there are Kimpton O&M Manuals

    With most projects, when they draw to a close, the team put together O&M manuals to hand over to the client. An O&M Manual brings together all of the paperwork for the operation and maintenance of the entire systems for the building. They can be quite weighty documents and being honest, for the average user, maybe a little impenetrable. They compile the paperwork, but leave much of the rest of the usage and operational instructions up to you.

    Grace on Spielberg duties recording the O and M manual videos

    In a recent project, we took a slightly different approach. For the completion of the contract, we obviously pulled together all of the required paperwork in the usual three ring-bound folders, but in addition, we gave the end-user client a series of videos that showed them exactly how to USE the systems.

    With many projects, the end-user is not necessarily a trained mechanical engineer. In fact, this is never the case when it comes to schools, clubs, community spaces and churches etc.

    In this project, we produced nineteen short videos covering the operation of all of the individual controls any of the staff may come into contact with, or even use on a daily basis. These included the Fire Panel, Emergency Communication System, Security Alarm and much more.

     

    It feels like a far more useful tool for end-users than three thick and potentially incomprehensible manuals full of operating instructions.

    For us, it’s just another example of how we think differently and go that extra mile to make sure when we win a client, we keep them for life.

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    What our customers say

    • Kimpton Energy Solutions have provided a reliable and helpful service at Dover and Philharmonic Court since they were opened in 2014 /15. A good working relationship is maintained with the service engineers and having a key account manager who is responsive and maintains regular communication has been a key factor in service provision.Having a…

    • Kimptons provided a ‘planned maintenance schedule’ to suit our academic year requirements and maintained the dates set out. Their engineers were always well presented and aware of how to conduct themselves within our environment. They were all trained and knowledgeable on the various items of equipment they came to work on. Mr Mike Pickles,…

    • We are happy with the service Kimptons have provided over the years. Their engineers are local and have great knowledge of our systems. We have built up an excellent working relationship with service engineers along with their office staff. Mr Kevin Foy, Notre Dame College

    • The Kimpton engineers on site are always accommodating to requests from the estates team with regards to heating, ventilation and air conditioning issues. The planned maintenance schedule has developed over the years and works well throughout the year. Having a key account manager who attends site on a weekly basis provides an excellent line…

    • The installation will improve the comfort conditions in several areas of the school servicing both pupils and staff. We are very experienced in undertaking projects in these conditions were flexibility and careful scheduling is key and this was crucial to our appointment on this contract.

    • We have been using TKR Services since their inception and during that time they proved to be not only commercially competitive, but also, looking from an Engineers point of view they have strived to provide the highest quality work.

    • The Plaza is a showpiece building for Bruntwood in Liverpool and we have since made it our own headquarters in the city. To reflect this, we needed to ensure that the fit out was of the highest quality, whilst maintaining the high levels of service our tenants expect from Bruntwood.