There are O&M Manuals and there are Kimpton O&M Manuals
With most projects, when they draw to a close, the team put together O&M manuals to hand over to the client. An O&M Manual brings together all of the paperwork for the operation and maintenance of the entire systems for the building. They can be quite weighty documents and being honest, for the average user, maybe a little impenetrable. They compile the paperwork, but leave much of the rest of the usage and operational instructions up to you.
In a recent project, we took a slightly different approach. For the completion of the contract, we obviously pulled together all of the required paperwork in the usual three ring-bound folders, but in addition, we gave the end-user client a series of videos that showed them exactly how to USE the systems.
With many projects, the end-user is not necessarily a trained mechanical engineer. In fact, this is never the case when it comes to schools, clubs, community spaces and churches etc.
In this project, we produced nineteen short videos covering the operation of all of the individual controls any of the staff may come into contact with, or even use on a daily basis. These included the Fire Panel, Emergency Communication System, Security Alarm and much more.
It feels like a far more useful tool for end-users than three thick and potentially incomprehensible manuals full of operating instructions.
For us, it’s just another example of how we think differently and go that extra mile to make sure when we win a client, we keep them for life.