Service & Maintenance Division

All of our Service Engineers are fully conversant with current legislation and approved codes of practice.

On hand 24 hours a day, 365 days a year, we can provide fast, effective diagnosis and remedy for any heating, cooling or ventilation problem with many of our customers enjoying a 4 hour response time.

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  Colin Swanick

  Service Director

  With over twenty four years’ experience in the day to day running of the Service and Maintenance Department at Kimpton Colin has managed the team and overseen its steady growth. Prior to this appointment, he worked for six years as a Kimpton Service Engineer, which gave him an excellent insight and knowledge of customer requirements on the ground.

  Colin enjoys the challenge of formulating planned maintenance packages for new and existing customers. His aim is to deliver exceptional long-term value, whilst ensuring the most complete maintenance regime for all equipment across heating, ventilation, air conditioning, water hygiene and controls.

  He is also heavily invested in new technology and procedures that work to improve our already high standard of customer service including advising on new low carbon and energy efficient equipment and compliances for our clients.

  Colin Swanick Direct Dial: 0151 343 5904
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  Ken Oake

  Key Account Manager

  Ken has over eighteen years’ experience within the Kimptons and an additional twenty years within the HVAC industry prior to joining the team. He has been instrumental in the growth of the department.

  His initial position saw him spend twelve years as the Maintenance Coordinator within the department before his promotion. In this role Ken has developed a great working relationship with his Key Account Customers and is enjoying the challenges of the role.

  Ken Oake: 0151 343 1963
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  Rob Brine

  Key Account Manager

  Rob worked within the Kimpton team for thirteen years as a service engineer, prior to that he worked within a smaller local mechanical services maintenance company, serving thirteen years as an apprentice before becoming a service engineer. Working closely with his Key Account Customers, he has developed a great working relationship with both them and his internal team. This allows him to deliver effective solutions and the best possible advice.

  Rob Brine Direct Dial: 0151 343 3140
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  Megan Swanick

  Field Service Co-Ordinator

  Meg works alongside Phil Higham and the engineers with the day to day running of the service department. She is also responsible for issuing the jobs reports and client invoices, her excellent customer and people skills are an asset to the department.

  Megan Swanick: 0151 343 1963
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  Sarah Kimpton

  Service Administrator

  With over twenty four years’ experience within the department Sarah manages the planned maintenance contracts and their renewals. She recently oversaw the switch from the traditional paper-based system with the development and implementation of the FSMS electronic Field Service Management System.

  In addition, Sarah ensures the sites and assets of all customers, are checked and kept up to date.

  Sarah Kimpton: 0151 343 1963
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  Phil Higham

  Service Coordinator

  Phil has been instrumental in the growth of the department with his twenty years’ experience across the HVAC industry. initially completing an apprenticeship with ourselves, he progressed to spend fifteen years as a service engineer within the Service and Maintenance team, prior to this appointment.

  His key role is organising the engineers to efficiently cover the emergency calls, reactive calls along with the scheduled planned maintenance visits. He embraces new technology and tools such as the FSMS and vehicle tracking systems that enable him to provide a timely response to all our clients’ needs.

  Phil Higham Direct Dial: 0151 343 3142