All of our Service Engineers are fully conversant with current legislation and approved codes of practice.
On hand 24 hours a day, 365 days a year, we can provide fast, effective diagnosis and remedy for any heating, cooling or ventilation problem with many of our customers enjoying a 4 hour response time.
With over twenty four years’ experience in the day to day running of the Service and Maintenance Department at Kimpton Colin has managed the team and overseen its steady growth. Prior to this appointment, he worked for six years as a Kimpton Service Engineer, which gave him an excellent insight and knowledge of customer requirements on the ground.
Colin enjoys the challenge of formulating planned maintenance packages for new and existing customers. His aim is to deliver exceptional long-term value, whilst ensuring the most complete maintenance regime for all equipment across heating, ventilation, air conditioning, water hygiene and controls.
He is also heavily invested in new technology and procedures that work to improve our already high standard of customer service including advising on new low carbon and energy efficient equipment and compliances for our clients.
Colin Swanick Direct Dial: 0151 343 5904
Ken has over eighteen years’ experience within the Kimptons and an additional twenty years within the HVAC industry prior to joining the team. He has been instrumental in the growth of the department.
His initial position saw him spend twelve years as the Maintenance Coordinator within the department before his promotion. In this role Ken has developed a great working relationship with his Key Account Customers and is enjoying the challenges of the role.
Ken Oake: 0151 343 1963
Rob worked within the Kimpton team for thirteen years as a service engineer, prior to that he worked within a smaller local mechanical services maintenance company, serving thirteen years as an apprentice before becoming a service engineer. Working closely with his Key Account Customers, he has developed a great working relationship with both them and his internal team. This allows him to deliver effective solutions and the best possible advice.
Rob Brine Direct Dial: 0151 343 3140
Meg works alongside Phil Higham and the engineers with the day to day running of the service department. She is also responsible for issuing the jobs reports and client invoices, her excellent customer and people skills are an asset to the department.
Megan Swanick: 0151 343 1963
With over twenty four years’ experience within the department Sarah manages the planned maintenance contracts and their renewals. She recently oversaw the switch from the traditional paper-based system with the development and implementation of the FSMS electronic Field Service Management System.
In addition, Sarah ensures the sites and assets of all customers, are checked and kept up to date.
Sarah Kimpton: 0151 343 1963
Phil has been instrumental in the growth of the department with his twenty years’ experience across the HVAC industry. initially completing an apprenticeship with ourselves, he progressed to spend fifteen years as a service engineer within the Service and Maintenance team, prior to this appointment.
His key role is organising the engineers to efficiently cover the emergency calls, reactive calls along with the scheduled planned maintenance visits. He embraces new technology and tools such as the FSMS and vehicle tracking systems that enable him to provide a timely response to all our clients’ needs.
Phil Higham Direct Dial: 0151 343 3142
Kimpton Energy Solutions have provided a reliable and helpful service at Dover and Philharmonic Court since they were opened in 2014 /15. A good working relationship is maintained with the service engineers and having a key account manager who is responsive and maintains regular communication has been a key factor in service provision.Having a…
Kimptons provided a ‘planned maintenance schedule’ to suit our academic year requirements and maintained the dates set out. Their engineers were always well presented and aware of how to conduct themselves within our environment. They were all trained and knowledgeable on the various items of equipment they came to work on. Mr Mike Pickles,…
We are happy with the service Kimptons have provided over the years. Their engineers are local and have great knowledge of our systems. We have built up an excellent working relationship with service engineers along with their office staff. Mr Kevin Foy, Notre Dame College
The Kimpton engineers on site are always accommodating to requests from the estates team with regards to heating, ventilation and air conditioning issues. The planned maintenance schedule has developed over the years and works well throughout the year. Having a key account manager who attends site on a weekly basis provides an excellent line…
The installation will improve the comfort conditions in several areas of the school servicing both pupils and staff. We are very experienced in undertaking projects in these conditions were flexibility and careful scheduling is key and this was crucial to our appointment on this contract.
We have been using TKR Services since their inception and during that time they proved to be not only commercially competitive, but also, looking from an Engineers point of view they have strived to provide the highest quality work.
The Plaza is a showpiece building for Bruntwood in Liverpool and we have since made it our own headquarters in the city. To reflect this, we needed to ensure that the fit out was of the highest quality, whilst maintaining the high levels of service our tenants expect from Bruntwood.