At Kimpton, There are two aspects to our service and maintenance offer:
If you have a commercial boiler breakdown or need an emergency repair, then call us immediately and we will aim to have an engineer with you on the same day, or first thing the next morning – even if you’re not an existing customer. We will get you back up and running as soon as humanly possible.
If you’re a customer under contract with us, then we WILL be with you within four hours, 24/7, 365 days a year.
No-one offers better service in the North West.
Then you need our Planned, Preventative Maintenance Programme.
No two systems or requirements are the ever the same, so, before we start we will survey your existing plant room(s) and produce an outline condition report and asset register. This contains recommendations and broad-brush life expectancies on all of your equipment, so we can agree on a programme of planned, preventative maintenance.
What this ALSO gives you is the ability to plan ahead. If you know life expectancies and we fully understand what you want to achieve, we create a sensible upgrade and replacement schedule, so you can plan your Capex over many years to come.
And even better, if something does go wrong in the meantime, you’ll be on our four hour maximum response time, so we can start getting it fixed again, whatever time of day or night.
Our engineers are on hand 24/7, 365 days a year, which means that if you want the work to be carried outside of your working hours, this isn’t a problem!
Here are just a few of our service and maintenance clients.
Whilst this isn’t an exhaustive list, some of the maintenance services we offer are as follows:
Making the most of over thirty years’ experience of formulating and managing Planned Maintenance Contracts, we are fully focused on maintaining high levels of customer service, supported by our development of a state-of-the-art central Field Service Management System (FSMS).
Our FSMS provides a sophisticated, integrated approach to managing field-based staff. Its unique method of synchronisation between PDAs and the robust central database ensures reliable and secure transfer of information about jobs, assets and safety checks between engineers, office and clients.
The application of PDA and FSMS technology has been tailored to meet our requirements and, more importantly, those of our clients. It is quick and easy for our engineers to record job completion, making it an extremely efficient method of gathering data in the field.
Engineers can view Planned Maintenance Checks and Instructions Sets and log the outcome of each task on the PDA. Data is validated and measured against pre-defined criteria, which supports better accuracy of communication, improved efficiency on site and accurate, comprehensive maintenance and safety checks every time.
Once the PDA job information is received by our central database, the system can generate safety certificates, heating and air conditioning reports, equipment check lists and other miscellaneous reports. Equipment requiring urgent action can be identified and dealt with accordingly.
Founded in the early 1930’s Chester Zoo has grown to become one of the largest charity zoos in the UK. Spread across some 110 acres of land and home to over 500 different species of animal, the zoo is now internationally renowned for its innovative enclosure designs, conservation strategies and successful breeding projects.
Few environments present more challenging and diverse site service requirements than a zoo, and Chester Zoo, which prides itself on the display, breeding and conservation of some of the most exciting species of wild animals anywhere in the UK, requires major ongoing upkeep in terms of site services and maintenance.
Having originally won the contract in the 1980’s, Kimpton Energy Solutions have been retained as the zoo’s sole site maintenance provider. Throughout that time they have retained the planned preventative maintenance (PPM) contract for the entire space heating, air handling and air conditioning equipment installations site wide, including the Visitors Centre, all animal enclosures and domestic staff residences.
Given the range of environmental conditions required across the site it’s little wonder that there are over 100 separate systems needed, including oil, gas and LPG fired boilers, warm air and water-based heating and cooling systems.
Regular maintenance visits by Kimpton engineers are augmented by its responsive call-out support service in the event of emergency H&V problems or repairs. With the zoo open to visitors all year round this can be a vital resource particularly in the peak climatic periods, i.e. summer and winter.
As well as maintenance provision, Kimpton is one of a number of suppliers involved in the small works design and installation of new systems as new animal exhibits and their enclosures are introduced. This has seen involvement in some of the zoo’s most popular recent attractions including the Elephant and Giraffe enclosures, the Capuchin monkey house and the Secret World of the Okapai exhibit.
In 2003 Kimpton Energy Solutions were involved in the Tsavo Black Rhino Experience, purpose built accommodation to recreate the natural surroundings in which to breed and keep rare Black rhinos. More recently, they worked on a thermostatically-controlled hot air system in the ‘Islands in Danger’ enclosure, home to several rare island species most notably Komodo Dragons.
We have been using TKR Services since their inception and during that time they proved to be not only commercially competitive, but also, looking from an Engineers point of view they have strived to provide the highest quality work.