• 0151 343 1963

  • Service & Maintenance

    At Kimpton, There are two aspects to our service and maintenance offer:

    • A reactive service providing immediate response to unforeseen problems or emergencies.
    • Or planned preventative maintenance (PPM) contracts to cover the ongoing requirements of existing heating, ventilation and air conditioning installations.

    If it’s urgent.

    If you have a commercial boiler breakdown or need an emergency repair, then call us immediately and we will aim to have an engineer with you on the same day, or first thing the next morning – even if you’re not an existing customer.  We will get you back up and running as soon as humanly possible.

    If you’re a customer under contract with us, then we WILL be with you within four hours, 24/7, 365 days a year.

    No-one offers better service in the North West.

    If you would like to plan to avoid emergencies in the future

    Then you need our Planned, Preventative Maintenance Programme.

    No two systems or requirements are the ever the same, so, before we start we will survey your existing plant room(s) and produce an outline condition report and asset register. This contains recommendations and broad-brush life expectancies on all of your equipment, so we can agree on a programme of planned, preventative maintenance.

    What this ALSO gives you is the ability to plan ahead. If you know life expectancies and we fully understand what you want to achieve, we create a sensible upgrade and replacement schedule, so you can plan your Capex over many years to come.

    And even better, if something does go wrong in the meantime, you’ll be on our four hour maximum response time, so we can start getting it fixed again, whatever time of day or night.

    Our engineers are on hand 24/7, 365 days a year, which means that if you want the work to be carried outside of your working hours, this isn’t a problem!

    Call our Service and Maintenance team today on 0151 343 1963 or fill in the form below and we will get straight back to you.

    Here are just a few of our service and maintenance clients.


    Our in-house Acoustic Division also has a full service and maintenance offering for all industrial noise reduction products, such as acoustic enclosures.


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      Field Service Management System

      Making the most of over thirty years’ experience of formulating and managing Planned Maintenance Contracts, we are fully focused on maintaining high levels of customer service, supported by our development of a state-of-the-art central Field Service Management System (FSMS).

      The service and maintenance Engineers PDA that allows them to receive schedules and manage assets

      Our FSMS provides a sophisticated, integrated approach to managing field-based staff. Its unique method of synchronisation between PDAs and the robust central database ensures reliable and secure transfer of information about jobs, assets and safety checks between engineers, office and clients.

      The application of PDA and FSMS technology has been tailored to meet our requirements and, more importantly, those of our clients. It is quick and easy for our engineers to record job completion, making it an extremely efficient method of gathering data in the field.

      Engineers can view Planned Maintenance Checks and Instructions Sets and log the outcome of each task on the PDA. Data is validated and measured against pre-defined criteria, which supports better accuracy of communication, improved efficiency on site and accurate, comprehensive maintenance and safety checks every time.

      Once the PDA job information is received by our central database, the system can generate safety certificates, heating and air conditioning reports, equipment check lists and other miscellaneous reports. Equipment requiring urgent action can be identified and dealt with accordingly.

      Service & Maintenance Case Study

      The Client

      Founded in 1996 by Sir Paul McCartney and Mark Featherstone-Witty, the Liverpool Institute for Performing Arts is dedicated to providing the best teaching and learning for people who want to pursue a lasting career in the arts and entertainment economy, whether as performers or those who make performance possible.

      The original project involved the complete refurbishment of the Grade II listed building which dated back to 1825 and had formerly been McCartney’s old grammar school.

      The Challenge

      Conversion of the original site into LIPA required a highly complex building refurbishment, with Kimpton’s Contracts Division responsible for the original mechanical services installation at the site. The need to maintain the overall character of the listed building whilst accommodating the specific heating, ventilation and acoustic requirements of a modern auditorium venue presented a very challenging project.

      Having successfully completed this and gained such detailed knowledge and understanding of the equipment and site, Kimpton Energy Solutions have been retained ever since to carry out the service and maintenance contract

      The Solution

      A rolling planned preventative maintenance (PPM) programme sees Kimpton Energy Solutions maintain monthly checks and assessment of all building services plant, augmented by call-outs and breakdown response in the event of any unforeseen problems.

      A wide range of high efficient boiler plant, air handling and air conditioning units, pumps and pipe work require ongoing service and maintenance with additional dedicated bi-annual programmes of work carried out by Kimpton at Christmas and LIPA’s ‘dark period’ in July when academic activities are at their quietest, and inconvenience to staff and pupils can be minimised.

      LIPA Liverpool Maintenance by Kimpton Energy Solutions

      Key Statement

      The Plaza is a showpiece building for Bruntwood in Liverpool and we have since made it our own headquarters in the city. To reflect this, we needed to ensure that the fit out was of the highest quality, whilst maintaining the high levels of service our tenants expect from Bruntwood.